Home Instead Senior Care, Wandsworth, Lambeth & Dulwich has been rated Outstanding overall by the Care Quality Commission.
The previous rating published in May 2017 was Good.
CQC found the service, which provides personal care to people living in their own homes, was exceptional at promoting people’s independence so they could continue to enjoy their lives.
The CQC said the provider was a strong advocate for people and supported them to access external services that would be of benefit to them; this went beyond signposting people to other agencies.
The provider had been a key player in setting up and funding a dementia and acute; in Lambeth in partnership with Age UK Lambeth and the Alzheimer’s Society. This was openly available, without charge to all people and their carers in the community.
The director was also a member of Lambeth Dementia Action Alliance, a network aimed at bringing organisations together to improve the health and social care of people living with dementia and their carers.
Alison Murray, head of inspection for adult social care in London, said: “Home Instead Senior Care, Wandsworth, Lambeth & Dulwich, has continued to improve. At CQC’s last inspection it was rated Good overall and now it is Outstanding, a tribute to the hard work of management and staff.
“I was particularly impressed with the setting up and funding of a dementia café in Lambeth in partnership with Age UK Lambeth and the Alzheimer’s Society.”
People and their relatives also thought the service was outstanding and extremely well managed. Some of their comments included: “I think it is extremely well managed. The director is an excellent business manager and employs extremely good managers to do the caring side of things”; “I would give them 110%, they are just wonderful” and “They are so good, we can’t praise them enough”.