Satisfaction with NHS services has jumped to more than 90% positive this April despite the additional pressure on hospitals amid the COVID-19 outbreak,
The findings by the tech company Patient Experience Platform (PEP) reveal that 90.4% of NHS Acute Trusts patients (in and out-patient) reported a positive experience in the month to 14 April 2020, compared to 84% in March and 76.1% in February.
Patient experience feedback was significantly poorer in 2019, with 75% feeding back positively in April, 75.2% in March and 73.4% in February. This indicates patients are more appreciative of the care and treatment they are receiving, despite healthcare pressure points brought by the COVID-19 outbreak, including staff and PPE shortages.
PEP, a recently selected member of the NHS Innovation Accelerator 2020, collates publicly available real-time, real-world patient feedback from multiple online platforms to provide insights into the standards offered by NHS and private hospitals.
Dr Mark Lomax, chief executive of PEP, said: “The insights gained are particularly useful in the current climate, as feedback will help us support the operational response to COVID-19 through improving services and patient safety, as well as providing learnings on how to more effectively communicate with the public. It also highlights public support for the NHS, which is invaluable for morale.”